CUE PDCUE User Manual download pdf (Page 14)

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6. Warranty Conditions

Warranty Duration

CUE, a.s. provides warranty for all CUE products for a period of 3 years from the day of purchase. The provided warranty for

touch screens is 2 years from the day of purchase. CUE accepts reclamation of the unit if 5 or more pixels do not work properly

(2 pixels that touch count as 1 pixel). The warranty provided for rechargeable accumulators is 6 months from the day of

purchase.

Liability

CUE is not liable for any consequential damage caused by CUE products including any loss of profits, incidental or

consequential damages or any claims made by a third parties.

General Warranty Terms

a) CUE warrants that its products are without defects in material and are fully functional for the duration of the warranty.

b) Warranty repairs are free of charge. The customer will send the damaged device to CUE at their cost.

c) All warranty repairs and after warranty services are made at CUE premises. It is strictly prohibited to repair CUE

products or to change any accessory parts, except those parts with limited service life. CUE is not liable for

consumables or parts with limited service life (lamps, batteries etc.)

d) The warranty further does not apply to the following cases

• Damages caused by operating the system not according to the conditions defined in user manual or

instruction (wrong power supply voltage, operation outside preferred temperature range, operation in humid

environment, and mechanical damages).

• Damages caused by faulty service, maintenance, connection, and use of other than original connection

cable.

• Damage caused by accidents i.e. incidental or unpredictable impacts (fire, earthquake, flood, thunder,

strong electric induction, water, strong wind, theft, vandalism etc.)

After Warranty Services

a) All warranty repairs are normally on a ‘back to base’ basis, as defined in 3 c)

b) All out of warranty repair costs will be fully charged to the customer.

c) In cases where our staff is called to assist on location, cost of transportation and time will be at the customers cost.

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CUE PDCUE User Manual Page 14